服務及免責條款

Disclaimers>>>

1.       At least 50% deposit of the total billing amount should be prepaid before production, the remaining balances should be settled upon goods pick up / installation.

2.        Customers are required to check carefully for the quantity and quality of goods received, return will not be accepted after customers' acceptance of goods.

3.       In case of reprint is necessary, only same products can be returned in any circumstances, no refund nor change of products, content, design nor specifications would be accepted.

4.       2C Banner withholds the right to destroy any finished goods which are not picked up after 14 days upon collection date; 2C Banner would not be responsible for any loss that caused; In such circumstances, any deposit nor pre-payment will be refunded, and 2C Banner withholds the rights to chase back the remaining amount or value of the goods.

5.       Colour Standard of all printed materials should refer to our standard in colour management; Please do not refer to the standard on any monitor, screen or printed manuscript. Artwork MUST be in CMYK, Bitmap or Grayscale mode. All RGBs or Spot colours would be converted into CMYK for printing, should there be any variance induced, colour standard of all printed materials should also refer to our standard in colour management as well. 2C Banner will not be responsible for any colour shift dispute due to colour conversion. (Excluded for spot colour printing items in Full Sheet)

6.    2C Banner is not responsible for any customer submitted file that does not match with customer confirmed requirements, which may include the file inconsistency with size / bleeding deficit / colour / cutting size / image resolution inadequate / lacking of fonts, and etc., and eventually lead to finished customer's requirements with errors.

7.       Should there be any QR code or Barcode printed on the manuscript, 2C Banner cannot guarantee that the information in the bar code can be read normally.

8.       All printing of color do exist color variance to certain extent. Under reasonable color variance, customer should not use this as reason and ask for any reprints, discount or refund. 2C Banner will not accept those requests. 2C Banner has its own color management to ensure that all printing colors are within reasonable levels.

9.        2C Banner would only keep the electronic files of customers not more than 1 months.

10.  Customers guarantee that the printing content does not include any printed matter without authorization of the copyright holder text, images, designs, trademarks, currency and bank note or any of the copyrighted work; customers to ensure prints will not infringe any third party rights, including copyright, trademark, publicity, privacy and will not libel or defame any third party, and has obtained all necessary authorizations or permissions for third-party material into works of customers; customers guarantee that they have obtained all necessary permissions, rights and authorization of orders, and to authorize the printing of customers work; 2C Banner will request the customer to submit or produce relevant authority authorization for verification if necessary.

11.  If customer provided any printed contents which may involve defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or breach of our laws, and other printed matter, 2C Banner reserves the rights to refuse in printing. With the maximum extent permitted by applicable law, 2C Banner also will not be responsible or liable for the contents user nor any third party.

12.   Customer undertakes that if any person, group or institution for (i) breach of the terms of service;, or (ii) any customers products in printed text, photos, images, graphics, or other materials covering or may be involved defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or violate our laws, the situation, and to make any form of litigation, claims, notification or take any action that will indemnify the Company and its directors, officers and employees for any losses suffered, including but not limited to the relevant claims, losses, costs and reasonable attorneys' fees.

13.     2C Banner withholds the rights to make final decision on producing or printing of any files or materials from customer.

Refund Policy>>>

1.     Should customer wish to return any flawed product, all requests must be made within seven days, and all returned goods must be in good conditions & description like quantity / packaging / accessories must be consistent with the invoice. Otherwise, no refund shall be made nor there will be any written off.

2.        2C Banner have the right to request our customers send us photos or return the suspected defective products for our inspection and verification. All returned products must be in good conditions, or they will not be accepted.

3.        2C Banner will inspect and verify each request of reprint/refund, while reserves the right of final decision for any cases of reprint or refund (partial/full).

4.        Customers are required to arrange all returns delivery.

5.        Returns request depends upon each store's operating time. No handling nor acceptance will be catered during non-operating hours.

6.        For any order claim, we will only reprint the order or refund the relevant amount. We are not liable for any other losses caused by using our services.

 Installation Service Terms and Conditions >>>

1. Standard operating hours of installation service are from 9:00am to 10:00pm (public holidays not included). If customers request installation service under any of the following circumstances, a surcharge will be incurred:

a)     When the requested time of service is NOT within our standard operating hours of installation service (i.e. from 10:00pm to 9:00am)

b)     At a specific time period

c)     When the installation venue is located at remote areas, or require access through staircases or moving between lifts

d)     Sudden change of time arrangement (on the date of installation)

e)     During public holidays

2. We strongly recommend that Customers should first consider using 2C Window’s on-site measurement service (paid service) prior to commencing any installation/mounting work, in order to avoid or minimize any possible measurement errors at the on-site environment. Otherwise, 2C Banner will proceed to production based on the dimensions provided by our Customers, and Customers are liable for any delays, consequences or responsibility resulting from any measurement errors at the on-site environment.
3. Customer confirms that he/she has already obtained all the necessary consents and permits for the installation work. Customer agrees to fully indemnify and hold 2C Window harmless from and against any and all claims, suits, expenses and losses suffered or incurred by 2C Banner arising out of the installation work.
4. Customer has to ensure that the surface for mounting (e.g. car body, wall panels) are clean, safe and fit for conducting the work. Otherwise, Customers are liable for any additional charges, delays, consequences or responsibility resulted.
5. All leasing services (both indoor and outdoor) will require Customers' full pre-payment of the total amount/deposit according to the quotation. When Customers returned the leased items, our staff will inspect the items on-spot to decide whether to raise any claims for damages and to charge from the amount pre-paid. If no claims are necessary, full payment/deposit will be made payable via cheque to Customers within 4 weeks from date of return.
6. Upon completion of mounting/installation work, Customer shall inspect the outcome immediately on site and sign off the work note for confirmation.
7. All mounting/installation works are eligible for a guarantee period of 7 days, which applies as soon as the installation work completed, yet any issues arising from accidents, abuse, intentional damages or natural disasters and etc., will not be applicable. In case of unauthorized reassemble, modification, alteration, removal or destruction of any work completed, the guarantee period will automatically be void. 

* Final terms and conditions shall prevail Chinese version from website